Free Shipping on orders over $59 or flat shippig rate $7.9 ( NOTE: Guam, Hawaii, Alaska, Marshall Islands, Palau, Puerto Rico Not Included)
- The P.O Box addresses are not deliverable, please provide other addresses
The countries we can ship to are listed below:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
- Austria
- Japan
- South Korea
- Thailand
- Singapore
- Germany
- France
- Italy
- Switzerland
- Belgium
- Ireland
- Norway
- Sweden
- Spain
- Denmark
- Netherlands
- Finland
- Czechia
- UAE
- Saudi Arabia
Note: if your country is not listed above, please contact us directly for a shipping quotation.
Estimate Delivery Time ( Holidays & Customs Stoppage Not Included) Below shipping delivery time just for reference, There night be shipping delays during the strike, severe weather, or other force majeure.)
USA:
- Standard Free Shipping ( 15-20 days )
- Plus Shipping ( 7-9 Days )
- NOTE: APO/ FPO / PO BOX addresses are NOT available for plus shipping
UK AND EU COUNTRIES:
- Free Shipping ( 15-20 business days)
- Plus Shipping ( 6 -12 business days)
CANADA:
- Free Shipping ( 15-20 business days)
- Standard shipping ( 7 -14 business days)
Southeast Asia:
- Standard free shipping on order $150+
- Standard shipping ( 5 -15 business days)
AUSTRALIA & NEW ZEALAND:
- Free Shipping (15-20 days)
- Standard shipping ( 7 -13 business days)
NOTE: There are Free Shipping & Paid Express Shipping to choose at checkout page.
Customs/Tariff Fees are Not Included
All Orders Would Be Handled within 24-48 Hours( Custom Products Take 5-7 Business Days)
Customs may hold packages sometimes, Please contact your local customs ASAP with provided tracking details (We Would Send Tracking Infomation to Your Email When Your Order Shipped)
Tariff fees, duty are NOT covered in the payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local customs office directly.
RETURNS (IF APPLICABLE)
If your item arrives damaged or defective, please email us a clear picture or video of the damaged item with your order number within 5 days of delivery. Upon receipt of your information, it will take us 3 business days to file a claim with the carrier, and we will arrange a new replacement or refund.
To return a product for a non-quality issue, we would require you to pay the shipping fee for the return. Besides, you will be charged a 20% restocking fee based on the product's retail price. Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 20% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
GENERAL
Customs and postal services may also require additional time to process and deliver packages during peak season or before major festivals. For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
COVID-19 Update: During this pandemic, raw material suppliers and logistics are delayed in shipping. We are increasing our inventory levels to catch up quickly. However, some items could be on backorder, which may delay your order's shipping. Please be patient, we will ship it out ASAP. Thank you for your support!
For More Service, please email us support@yeslak.com
