FAQ

EXPÉDITION 1. EXPÉDIEZ-VOUS DANS LE MONDE ENTIER ? Oui, nous offrons des services d'expédition vers ces pays. États-Unis, Canada, Royaume-Uni, Australie, Nouvelle-Zélande, Autriche, Japon, Corée du Sud, Allemagne, France, Italie, Suisse, Belgique, Irlande, Norvège, Suède, Espagne, Danemark, Pays-Bas, Finlande, Tchéquie

SHIPPING

1. DO YOU SHIP WORLDWIDE?

Yes, we offer shipping services to these countries.

United States, Canada, United Kingdom, Australia, New Zealand, Austria, Japan, South Korea , Germany, France, Italy, Switzerlan, Belgium, Ireland, Norway, Sweden, Spain, Denmark, Netherlands, Finland, Czechia. More details read our shipping policy

2. WHERE MY PARCEL SHIPS FROM?
Yeslak’s tesla accessories mostly are shipped from Hongkong, China mainland, the UK, depending on the proximity to your location and the warehouse inventory. We strive to get your items to you as soon as possible, and as a result, you may receive more than one package for your order.

3. WHAT'S THE SHIPPING COST?

Free Shipping on orders over $59 within the USA or flat shippig rate $7.9 (NOTE: Guam, Hawaii, Alaska, Marshall Islands, Palau, Puerto Rico Not Included)

Worldwide shipping charges may vary from countries and the package weight, you will see the exact shipping rate at checkout page.

4. HOW LONG WILL IT TAKE TO RECEIVE THE PACKAGE?

Estimate Delivery Time ( Holidays & Customs Stoppage Not Included)

Below shipping delivery time just for reference, There night be shipping delays during CVOID-19)

USA:

Standard Free Shipping ( 15-20 Business Days)
Plus Shipping ( 5- 7 Days ) NOTE: APO/ FPO / PO BOX addresses are NOT available for plus shipping

UK AND EU COUNTRIES

Standard shipping ( 6 -13 business days)
Free Shipping ( 15-20 Business Days)

CANADA

Standard shipping ( 7 -14 business days)
Free Shipping ( 15-20 Business Days)

JAPAN & KOREA

Standard free shipping on order $150+
Standard shipping ( 5 -15 business days)

AUSTRALIA & NEW ZEALAND

Standard shipping ( 7 -13 business days)
Free Shipping ( 15-20 Business Days)

5. HOW TO TRACK MY PACKAGE?

In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door. Or check our page ‘Track My Order ’

6. WHAT SHIPPING CARRIERS DO YOU USE?

USPS/ UPS

7. WHERE IS MY PACKAGE?

If your tracking information hasn't been updated recently, don't worry. Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email, your package is still on the way.

Yeslak does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been 'delivered', complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation. Please contact us immediately if you need more help.

8. FIND A MISSING PACKAGE?

If the tracking information for your package confirms delivery and you cannot locate the delivered package:

Check with neighbors and family members
Look around the delivery location
Check for notice of attempted delivery
Contact the carrier

ORDER AND PAYMENT

1. IS MY INFORMATION SECURE?
Absolutely! You’re safe to shop with us. Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

2. WHAT ARE THE PAYMENT TERMS?

We accept various payment methods, you can refer to the payment method icons on the bottom of our website. 100% secure payment.

3. WHEN WILL MY ORDER SHIP?

Orders usually will be shipped within 1-2 business days, custom products take about 5- 7 business days (Holiday not included). A confirmation email with the tracking number will be sent to your email once your order is shipped.

4. CAN I CANCEL/ EDIT MY ORDER?

Only unshipped orders may be cancelled. Please contact us with your special instructions as soon as possible within 12 hours when order is placed. We can not edit or cancel the order once it’s in transit.

5. I PLACED AN ORDER BUT HAVEN'T SEEN ANY MOVEMENT, WHAT'S GOING ON?

Most orders leave our Distribution Center within 48 business hours after the order is placed (excluding Saturdays, Sundays, and holidays).

Please refer to our full Shipping page for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.

In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.

For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!

6. WHAT SHOULD I DO IF I RECEIVED A DAMAGED ITEM?
Our service team will assist you with the issues. Please take pictures of the item you received in order to proceed with a replacement.

7. MISSING ITEM FROM MY ORDER?
Please double-check your order details on your order confirmation to make sure you ordered this item. (Note: some items may ship separately, you will receive the shipment emails if your order was shipped more than 1 package)

8. CUSTOMS AND TARIFF (Customs/Tariff fees are Not Included)
We usually mark it as a gift to reduce the possibility of being stopped by your local custom)

Customs may hold packages (rarely), Please contact your local customs ASAP with provided tracking details if that happens ( We Would Send Tracking Infomation to Your Email When Your Order Shipped)

Note: The total charges for orders do NOT include any import taxes or customs duties. Yeslak will not be liable for any import or customs charges incurred by the customer for importing goods to their final destination.

If you have been charged unduly, please reach out to our customer service team for assistance support@yeslak.com

RETURN & REFUND

1.RETURNS (IF APPLICABLE)

If your item arrives damaged or defective, please email us a clear picture or video of the damaged item with your order number within 14 days of delivery. Upon receipt of your information, it will take us 3 business days to file a claim with the carrier, and we will arrange a new replacement or refund.

To return a product for a non-quality issue, we would require you to pay the shipping fee for the return. Besides, you will be charged a 20% restocking fee based on the product's retail price. Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 20% restocking fee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2.REFUND AND EXCHANGES
Check this page:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If your item arrives damaged or defective, please email us a clear picture or video of the damaged item with your order number within 14 days of delivery. Upon receipt of your information, it will take us 3 business days to file a claim with the carrier, and we will arrange a new replacement or refund.

To return a product for a non-quality issue, we would require you to pay the shipping fee for the return. Besides, you will be charged a 20% restocking fee based on the retail price of the product. Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 20% restocking fee.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags or labels, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.
To initiate a return, please contact us at support@yeslak.com. Items sent back to us without first requesting a return will not be accepted.

3.DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

4. EXCHANGES((IF APPLICABLE)

You can exchange it for a new one if the product you received has any quality problems or damage in 30 days. Please take a photo to show our support staff the problems. We will give a response in time and solve your problem. The returned product must be unused and in the original packaging. Upon receiving the returned item, we may send a new one or refund.

5. REFUND (IF APPLICABLE)

We will let you know once we’ve received and checked the return. Upon the receipt of the item condition, we will issue a refund that will be returned by the same method as your original payment.

INSTALLATION GUIDE & WARRANTY

1. NEED INSTALLATION HELP?
Most products include the written instructions. If they were not included in your shipment, you can either find the installation video on our product page. Or can contact us online for help.

2. DO YOU OFFER INSTALLATION SERVICE?
No, we do not have any professional installers on-site and don't offer any installation services here.

While most of our products can be easily installed at home, we may recommend or require taking the product (s) to an automotive aftermarket shop for professional installation. It varies by product.

3.WHAT IF MY PRODUCTS DO NOT FIT?
A: We check regularly with every new Tesla models and make sure all of our products fit the newest model. But Tesla sometimes upgrades or changes their parts without any notice. If yours does not fit, please contact us first.

4. WHAT'S THE PRODUCT WARRANTY?
Yeslak accessories have passed quality control tests and will be free from any defects in manufacturing, material, and workmanship for the life of the original purchaser and only for the original vehicle they were installed in.

Exclusions to this warranty includes wear and tear as a result of normal wear and aging, including but not limited to severe abrasive conditions, chemical contamination, such as spilled gasoline or bleach, vehicle accidents, misuse, abuse, modifications, incorrect installation or use, etc. We will stand behind our products. Depending on the situation, we may send a replacement to you.